|
|
NVQ Business Administration |
NVQ ADMINISTRATION
LEVELS
1 3
As an employee you will benefit from:-
A
clear understanding of responsibilities
The
development of new and transferable skills
The
recognition of existing skills
Opportunities
to improve service to customers
Improvements
to your working practices
ADMINISTRATION LEVEL 1
Who
is it for?
Typically those carrying out routine
administrative activities such as an office junior who require regular supervision.
Activities
range from:-
Contributing to effective team work;
demonstrating an awareness of health & safety issues; being able to prepare
and copy routine documents; locating and storing files using a paper based
system; entering and searching for data using a computer; contributing to
maintaining customer service and distributing and dispatching mail.
ADMINISTRATION LEVEL 2
Who
is it for?
For those involved in a broad range of
activities, requiring a limited range of supervision and using their initiative
to be able to work independently.
Activities
range from:-
An awareness of health & safety
issues; being able to support the work of a team; planning , organising and
improving your own work; communicating information using telephone and fax;
preparing and printing documents using a computer; providing an effective
customer service; receiving and assisting visitors; communicate information
electronically; produce documents from recorded speech; receive and make
payments and process financial information.
ADMINISTRATION LEVEL 3
Who
is it for?
Typically
those carrying out administrative duties with a considerable amount of
responsibility.
Activities
range from:-
Maintaining and developing effective
working relationships; contributing to the maintenance of a healthy, safe and
working environment; being able to manage your own work and development;
researching, preparing and presenting
information from a variety of resources; maintaining and developing a paper
based information system; maintaining and using databases; develop effective
services for customers; support users of administrative services; contribute to
organising events, scheduling activities and resources; design and layout
complex documents using a computer; support the use of information technology
systems.